Refund policy

Refund and return policy

We want you to be happy with your purchase. If something goes wrong, here's what applies.

Window

You have 30 calendar days from delivery to request a return.

Product condition

The product must be unused, in its original packaging and with all accessories. For hygiene reasons we don't accept returns of opened or used personal-care products, unless they arrive defective.

How to request one

Write to us with your order number and the reason. We'll reply with instructions and the return address. Don't ship anything before receiving that confirmation.

Who pays return shipping

If the product arrived damaged, defective or isn't what you ordered, we pay. If you changed your mind, return shipping is at your cost.

Refunds

Once we receive and inspect the product, we process the refund to your original payment method within 5 to 10 business days. How long it takes to appear depends on your bank.

Damaged in transit

Tell us within 7 days of delivery with photos of the product and packaging. We'll replace or refund it without asking you to send it back.

Cancellations

You can cancel while the order hasn't left the warehouse. After that, wait for it to arrive and request a return.