Frequently asked questions

How long does my order take?

Processing takes 1 to 2 business days and delivery 7 to 12 business days within the United States. You'll get a tracking number by email as soon as it ships.

Where do you ship from?

From warehouses in the United States.

Can I change or cancel my order?

Yes, as long as it hasn't left the warehouse. Write to us as soon as possible with your order number.

What if it arrives damaged?

Contact us within 7 days of delivery with photos of the product and the packaging. We'll replace it or refund you.

Do you ship outside the United States?

Not yet. We're working on it.

Do you offer support in Spanish?

Yes. All of our support is bilingual, Spanish and English.